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200 St. Paul Place, 16th Floor
Baltimore, MD 21202-2022

877-261-8807 - voice

Office Hours	Complaints: Mon-Fri 9-4:30
Purpose	To assist consumers whose health insurance carriers refuse to pay for a service and to assist consumers with billing disputes with health care providers.
Service	Helps consumers whose health plan has refused to cover a medical procedure or to pay for a medical service that has already been provided. Assists consumers in resolving billing disputes with hospitals, doctors, insurance companies and other health care providers; helps consumers negotiate refunds or repairs for medical equipment and other health care products that are defective or were never delivered. The unit also assists consumers with enrollment in a group health plan or health insurance coverage by providing information, referral, and assistance. The unit also helps consumers who have been denied enrollment in a Qualified Health Plan or denied Advanced Premium Tax Credits or Cost-Sharing Reductions by Maryland Health Connection. Callers outside Baltimore may call 1-877-261-8807. Immediate response through hotline. HOTLINE 410-528-1840. Response time for other complaints two weeks or longer.
Eligibility	Anyone is eligible
Fees	No cost
Area Served	Serves Maryland.
Subjects	Consumer Protection, Health Care - Consumer Complaints, Volunteers - Needed
Last Updated	30 May 2019

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